9ku Privacy Policy – your information is completely safe with us.

9ku is a responsible online betting platform. We believe protecting user privacy is a fundamental obligation. This privacy policy clearly outlines what information we collect, how it is used, and what rights you have.

This policy applies to the 9ku website (9ku.best), mobile app, and all related services. It takes effect when you create an account or use any 9ku service.

We always aim to present everything in plain, straightforward language rather than complex legal terms. If anything is unclear, you're welcome to reach out to our support team.

9ku collects the following categories of information:

A. Information Provided at Registration

• Identity Information: Full name, date of birth.
• Contact Information: Mobile number and email address.
• Identity Verification Documents: National ID or passport number (when verification is required).

B. Transaction Information

• Amount and date of each deposit and withdrawal.
• Payment method details (last few digits of Mobile Pay, Nagad, or Rocket — not the full number).
• Betting history and gaming activity.

C. Technical Information

• Device type, operating system, and browser version.
• IP address (for security and fraud prevention purposes).
• Login times and session-related data.

9ku uses your information only for the following purposes:

• Account Management: Ensuring secure registration, login, and account protection.
• Financial Transactions: Processing deposits, paying out winnings, and maintaining transaction records.
• Support Services: Resolving issues and responding to user queries.
• Security: Fraud detection, multi-account identification, and protection against cyberattacks.
• Legal Obligations: Preparing reports as required by regulatory authorities.
• Service Improvement: Improving the platform experience (using anonymized analytics).
• Contact: Sending important updates, security alerts, and relevant offers.

9ku does not sell your data. However, in limited circumstances, certain information may be shared with specific third parties:

• Payment Processors: To process transactions via Mobile Pay, Nagad, and Rocket. These providers operate under their own privacy policies.
• Technology Service Providers: For server hosting, cloud storage, and security services. These providers operate under strict confidentiality agreements.
• Regulatory Authority: We may be required to share information with relevant authorities under legal obligations or court orders.
• Fraud Prevention Agencies: In cases involving investigations into money laundering or major financial fraud.

Outside of the cases listed above, 9ku does not share your data with any third party. Only the minimum information necessary for a specific purpose is ever shared.

The 9ku website and app use cookies — small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: To maintain login sessions and ensure security. Disabling these cookies will affect how the site functions.
• Performance Cookies: To analyze which sections of the site are most used. All data remains anonymous.
• Preference Cookies: To remember your language, theme, and other preferences.

Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may prevent some parts of 9ku from functioning properly. For the mobile app, you can clear data from your device's app settings.

9ku uses multiple layers of security to protect your information:

• 256-Bit SSL Encryption: All communication on the site and app is encrypted. A padlock icon in your browser means the connection is secure.
• Two-Factor Authentication (2FA): An OTP is sent to your mobile at login, so even if your password is compromised, your account remains protected.
• Data Masking: Full payment details are never stored — only the last few digits are retained.
• Regular Security Audits: Our systems are regularly tested by independent external experts.
• Firewall & DDoS Protection: Advanced technology is used to protect against cyberattacks.
• Staff Training: 9ku staff who can access user data are required to undergo strict confidentiality training.

However, no method of transmission over the internet can guarantee complete security. We strongly encourage you to keep your password strong and never share it with anyone.

How long 9ku retains your data depends on the type of information and applicable legal requirements:

• Account Information: For the duration of your active account and up to 5 years after closure.
• Transaction Records: A minimum of 5 years, as required by financial regulations.
• Support Contact: 2 years.
• Log Files & Technical Data: 90 days.

Once the retention period expires, data is permanently deleted or anonymized.

Every registered user on 9ku has the following rights:

9ku is strictly prohibited for anyone under 18. We do not knowingly collect any information from minors.

If you believe a minor's information has been collected by mistake, please notify us immediately. The data will be deleted at once and the associated account will be closed.

9ku may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notice will be sent to your registered mobile number or email address.
• Continuing to use 9ku after any changes means you accept the updated policy.

For any privacy-related questions or requests, please contact us:

• Email: support@9ku.best
• Live Chat: Chat with us in Bengali directly on the site or app.

Privacy requests will be responded to within 30 days. For urgent matters, reach out via Live Chat for a faster response.