9ku Terms & Conditions – Stay Informed, Play Safe

9ku is an online betting and gaming platform operating under an international license. Throughout this document, "9ku", "we", or "the platform" refers to 9ku and its associated services.

By using 9ku's services — whether through the website, mobile app, or any other channel — you agree to be fully bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using the platform.

These Terms & Conditions apply to all users in Bangladesh and every other country where 9ku operates. Users are solely responsible for complying with the laws of their own country.

To create an account on 9ku, the following requirements must be met:

• Age: You must be 18 or older to register. Providing false information during age verification is a punishable offense.
• One account: Each individual may hold only one account. Multiple registrations using the same phone number, email address, or bank account are not permitted.
• Accurate Information: The name, phone number, and other details provided at registration must be accurate and kept up to date.
• Password protection: Never share your account password with anyone. You are solely responsible for keeping your account secure.
• Verification Process: 9ku may request a national ID or other supporting documents for identity verification at any time.

Account Registration Steps

1. Click the "Register" button on the 9ku website or app.
2. Enter your mobile number, password, and any other required details.
3. Verify your mobile number with an OTP.
4. Review and accept the terms, then complete your registration.

Before placing a bet on 9ku, make sure you are familiar with the following rules:

• Bet Confirmation: Once a bet is confirmed, it cannot be changed or cancelled. However, if the cash-out feature is available, you may use it within the designated time window.
• Odds Changes: 9ku reserves the right to change odds at any time. The odds at the moment a bet is confirmed are final.
• Maximum win limit: A maximum win limit applies to each bet. This limit may vary across different games and events.
• Result Determination: Bet outcomes are determined based on results from official scoring bodies. In disputed cases, 9ku's decision is final.
• Event Cancellation: If an event is cancelled or postponed, the bet amount will be refunded.
• System errors: 9ku reserves the right to void any bets placed at incorrect odds due to a technical error.

The following rules apply to all financial transactions on 9ku:

Deposit

• Deposits can be made via Mobile Pay, Nagad, and Rocket.
• A minimum deposit amount is in place and may change from time to time.
• Deposits are generally instant. If there is a delay for any reason, please contact support.
• Deposits must be made using a payment method registered in your own name.

Withdrawal

• Account verification must be completed before a withdrawal can be processed.
• Minimum and maximum withdrawal limits apply.
• Withdrawals are typically processed within 15 to 45 minutes.
• Withdrawals can only be made to the same payment method used for the original deposit.
• For suspicious transactions, 9ku may request additional verification and temporarily place a hold on the withdrawal.

9ku regularly offers bonuses and promotions. Please review the following conditions before claiming any offer:

• Welcome Bonus: A bonus is available to new members on their first deposit. The bonus amount and terms are subject to change.
• Wagering requirements: To withdraw bonus funds, a specified number of bets must be placed. The wagering requirement will be stated separately for each offer.
• Validity: Bonuses have an expiry date. Any bonus that is not used within the validity period will be automatically cancelled.
• One Bonus, Once: Each bonus offer can only be used once per account. The same bonus cannot be applied to multiple accounts within the same household or on the same device.
• Bonus abuse: If bonus abuse is suspected, 9ku reserves the right to cancel the bonus and investigate the account.
• VIP Program: VIP members enjoy additional benefits; however, these may be modified or withdrawn at 9ku's discretion.

9ku believes betting is a form of entertainment, not a path to addiction. We are committed to responsible betting above all else.

• Deposit limit: Users can set their own daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can temporarily suspend your account for a set period at any time.
• Reality Check: You can set up notifications to remind you how long you have been playing.
• Parental controls: Use a PIN or password on shared devices to prevent underage access.

If you feel you have a problem with betting, contact 9ku Support immediately or Responsible Gaming Page View.

The following activities are strictly prohibited on 9ku. Engaging in any of them may result in immediate account closure and forfeiture of your balance:

• Using the platform for money laundering or any form of illegal fund transfer.
• Opening multiple accounts to take advantage of bonus offers.
• Placing bets automatically using software or bots.
• Attempting to artificially influence the outcome of a game.
• Attempting to gain unauthorized access to another user's account.
• Hacking or any form of cyberattack against 9ku's systems.
• Creating or maintaining an account using false or misleading information.

9ku reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• Violation of these terms.
• If found guilty of providing false information during identity verification.
• If evidence of involvement in any prohibited activity is found.
• Extended periods of inactivity on the account.
• At the user's own request.

9ku will make every effort to notify users before closing an account. However, accounts may be closed without prior notice in cases of rule violations.

9ku takes user privacy very seriously. Information collected at registration is used solely for the following purposes:

• Account verification and identity confirmation.
• Payment processing and financial transactions.
• Customer Support & Contact.
• Compliance with legal obligations.
• Improving the platform and enhancing the overall user experience.

9ku never sells your personal information or shares it with third parties for advertising purposes. For more details, please read our Privacy Policy read.

9ku is not liable for the following:

• Losses on bets or games resulting from an internet disconnection.
• Transaction delays caused by third-party payment provider server outages.
• Account credentials compromised due to the user's own negligence.
• Temporary service disruptions caused by unexpected technical errors.

9ku always strives to maintain the highest standard of service, but temporary disruptions may occasionally occur due to unavoidable circumstances. In such cases, 9ku will work to resolve the issue as quickly as possible.

9ku reserves the right to modify these Terms & Conditions at any time. When changes are made:

• You will be notified via your registered mobile number or email before any significant changes take effect.
• The date of any changes will be updated at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.

For any questions, complaints, or disputes, please contact 9ku Support first. Our team is ready to assist you.

• Live Chat: Chat with us directly on the app or website — average response time is 3 minutes.
• Email: support@9ku.best – Response within 24 hours.

Any disputes will first be addressed through mutual negotiation. If no resolution is reached, the matter will be settled through international arbitration.

By transacting with 9ku, you are participating voluntarily and in full acceptance of these terms. Betting carries risk and winning is never guaranteed.